Before explaining the comment accessing SFR messaging and solving very common connection problems, we would like to remind you that access to SFR messaging is obtained from the state SFR website or their mobile application. Then we show you how to log within their website with a internet browser, as this is a way that people can follow with a mobile phone or computer. However, we strongly recommend that those who use SFR mail with continuity within their phone to download the SFR messaging application, which simplifies, accelerates and secures the use of SFR Mail.
Existing customers will find English-speaking Customer Support with sfr mail mon compte somewhat limited. There appears to be an English (and Arab) Customer Support Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but in accordance with online forum discussions clients are often redirected for the regular French Customer Support. SFR thus offers only limited English-speaking help online, aside from several discussions in their online forum. You may be able to find somebody that speaks English within an SFR boutique, though this is simply not guaranteed.
All SFR’s automated Customer Service can be obtained round the clock a day, seven days per week. You can also contact the Live Customer Care which can be available Monday through Saturday from 8 am to 8 pm via a chat, which you will be able to gain access to using your SFR account.
Should you prefer to talk to someone on the phone, you will need to dial 1023. Note that the best times to call are each morning between 8 am and 12 pm, or in the afternoon from 2 pm to 6 pm.
To sign up to get a mobile phone or Internet (without or with television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled coming from a fixed telephone line) or ask for a free callback to arrive at English speaking customer support. You can discover more about SFR offers and ways to sign up for a plan within our guide to SFR in France.
Find an SFR Boutique In Your Area
SFR operates numerous boutiques across France, which means you will be able to find a physical location in your area. You can find the address for that SFR shop in the area in this particular online directory (in French).
In case you are comfortable reading French, you may find SFR’s online Customer Service a much more efficient option compared to telephone, because it lets you avoid lengthy time spent on hold.
Existing customers can request assistance inside their online personal space (Espace Client SFR). You will possess received your online credentials within the documents accompanying your subscription, though SFR can resend a username/password for those who have forgotten them. Within your Espace Client you will find the following services:
We recommend calling SFR or submitting a customer service request online for timely responses to your questions and concerns. However, mobile phone cancellations and then for official complaints ought to be sent by post.
To cancel your mobile plan with SFR, you will have to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your full name (prénom, nom de famille), your account number (identifiant abonné), along with your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to ask for an avis de réception on the post) to the following address:
You will also have to send a lettre recommandée avec avis de réception to SFR in order to cancel a web plan along with them. You should provide a minumum of one month’s notice to cancel an online plan, and will need to pay a penalty if cancelling before twelve months on the contract. The lettre de résiliation must contain your complete name (prénom, nom de famille), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), combined with the date for cancellation. The cancellation letter can be brought to:
The initial course of action once you have a complaint with sfr mail is always to contact their customer support, either online or over the phone (1023). If you are not able to resolve the issue and would like to create a formal, chcsyy complaint, send a letter towards the relevant customer care postal address:
In case you are unable to resolve your complaint through SFR’s regular customer service, you can send a letter to SFR’s mediation service, called the Service National Consommateur. The letter should be sent by recommended post (lettre recommandée avec avis de réception) in order to be treated.